Contact us
Questions about our snacks and orders are welcome. Email is the easiest way to reach us.
| [email protected] You're welcome to email us in English. We may use translation tools to reply. | |
| LINE | Add our official LINE account |
Our contact form and order form are in Japanese: Contact form · Order form
Shipping: within Japan only
- We ship by Yamato Transport to addresses in Japan, such as your home or family and friends living in Japan. We do not ship overseas at this time.
- Payment: bank transfer to our bank in Japan (in Japanese yen), or cash on delivery (cash in Japanese yen only).
- Visiting Nagahama? We often have stalls at local events — follow us on Instagram for news.
Shipping fees, payment and returns: see our terms.
To order by email, please tell us
- Product names and how many bags (or cases of 10)
- Your name and phone number
- Delivery address in Japan (and preferred delivery date, if any)
- Payment: bank transfer or cash on delivery
We will reply by email with the total including shipping and fees. Your order is confirmed only after you agree to the total and we send a confirmation email.
Shipping fees, payment & returns
All amounts include tax. Shipping fees are per box, per delivery address.
| What you order | Shipping | Hokkaido / Okinawa |
|---|---|---|
| Each case (10 bags) | ¥1,500 | ¥2,400 |
| Loose bags: up to 4 | ¥800 | ¥1,600 |
| Loose bags: 5–10 (per 10 bags) | ¥1,500 | ¥2,400 |
Cases and loose bags are packed in separate boxes. Example: 1 case + 2 loose bags = ¥2,300 (¥4,000 to Hokkaido or Okinawa).
- Shipping time: we ship within 3 days, excluding weekends and Japanese public holidays, after your order is confirmed (for bank transfer, after we receive payment). For orders of more than 100 bags (10 cases) in total, we ship within 10 days, excluding weekends and Japanese public holidays. Delivery usually takes 1–3 days after shipping, and may take longer to Hokkaido, Okinawa and some other areas.
- Cash on delivery fee: based on the merchandise subtotal (including tax, excluding shipping and COD fees): ¥330 up to ¥9,999; ¥440 from ¥10,000 to ¥29,999; ¥660 from ¥30,000 to ¥99,999. If the merchandise subtotal is ¥100,000 or more, please pay by bank transfer.
- Bank transfer: please pay within 10 days of our order confirmation email. Transfer fees are paid by the customer. If we cannot confirm payment within 10 days, the order will be cancelled.
- Cancellation: free of charge before we ship — please email us. After shipping, we cannot accept cancellations, except for wrong, damaged or defective items, or if we could not ship by the date we told you. If you cancel after paying by bank transfer, we will refund the full amount within 7 days of receiving your cancellation request, and we cover the bank transfer fee for the refund.
- Returns: we cannot accept returns for personal reasons. If an item is wrong, damaged or defective, please email us with a photo as soon as possible (within about 5 days of delivery). We will send a replacement or refund you, and we pay the shipping. You do not need to send the item back unless we ask you to; if we do, please send it cash on delivery (shipping paid by us). We cannot replace items whose quality has changed because delivery was delayed by a long absence.
- If a cash-on-delivery parcel is refused without good reason, we will charge the round-trip shipping and the COD fee, and future orders will be by bank transfer (prepayment) only.
These terms do not limit your rights under Japanese law. Full terms in Japanese: Ordering guide · Legal notice (Specified Commercial Transactions Act) · Privacy policy